Abstract Title

TouchPointe Program at AxessPointe Community Health Center

Abstract

Social determinants of health (SDoH) are the conditions in which people are born, grow, live, work and age (Healthy People 2020, 2018). Students from the college of Public Health developed the TouchPointe program to address SDoH in the waiting room at AxessPointe Community Health Center in Kent, Ohio. The program uses best practices for interviewing, cultural competency, Health Insurance Portability and Accountability Act (HIPAA), Collaborative Institutional Training Initiative (CITI) and National Association of Community Health Centers (NACHC). The PRAPARE is the core instrument used by the program and developed by the NACHC and other national collaborators. TouchPointe representatives train and receive certifications to conduct interviews with patients in the waiting room, and representative training includes a handbook manual and training program to assure industry standards of care and best practices. The PRAPARE tool aligns with national initiatives that prioritize social determinants. Phase one of the feasibility study began in September 2018 with students from the Kent State University College of Public Health. Modifications of the program have increased the effectiveness and efficiency of TouchPointe and we are currently in phase two of the feasibility study. Preliminary results from more than a hundred participants (n>100) indicate patients have multiple SDoH affecting their health,and the results are used by community health workers to make recommendations to patients to improve health outcomes.

Modified Abstract

Social determinants of health (SDoH) are the conditions in which people are born, grow, live, work and age (Healthy People 2020, 2018). Students from the college of Public Health developed the TouchPointe program to address SDoH in the waiting room at AxessPointe Community Health Center in Kent, Ohio. The program uses best practices for interviewing, cultural competency, Health Insurance Portability and Accountability Act (HIPAA), Collaborative Institutional Training Initiative (CITI) and National Association of Community Health Centers (NACHC). The PRAPARE is the core instrument used by the program and developed by the NACHC and other national collaborators. TouchPointe representatives train and receive certifications to conduct interviews with patients in the waiting room.

Research Category

Professional Practice, Outreach, Engagement

Primary Author's Major

Public Health

Mentor #1 Information

Cindy

Widuck, MPH

Mentor #2 Information

Dr. Molly

Beutel

Mentor #3 Information

Stephanie

Schulda

Presentation Format

Poster

Start Date

April 2019

Research Area

Community Health and Preventive Medicine

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Apr 9th, 1:00 PM

TouchPointe Program at AxessPointe Community Health Center

Social determinants of health (SDoH) are the conditions in which people are born, grow, live, work and age (Healthy People 2020, 2018). Students from the college of Public Health developed the TouchPointe program to address SDoH in the waiting room at AxessPointe Community Health Center in Kent, Ohio. The program uses best practices for interviewing, cultural competency, Health Insurance Portability and Accountability Act (HIPAA), Collaborative Institutional Training Initiative (CITI) and National Association of Community Health Centers (NACHC). The PRAPARE is the core instrument used by the program and developed by the NACHC and other national collaborators. TouchPointe representatives train and receive certifications to conduct interviews with patients in the waiting room, and representative training includes a handbook manual and training program to assure industry standards of care and best practices. The PRAPARE tool aligns with national initiatives that prioritize social determinants. Phase one of the feasibility study began in September 2018 with students from the Kent State University College of Public Health. Modifications of the program have increased the effectiveness and efficiency of TouchPointe and we are currently in phase two of the feasibility study. Preliminary results from more than a hundred participants (n>100) indicate patients have multiple SDoH affecting their health,and the results are used by community health workers to make recommendations to patients to improve health outcomes.