University Libraries Publications

Title

LibQUAL+™ in a consortium: KLN's challenges and considerations

Publication Title

New Library World

Publication Date

2008

Document Type

Article

DOI

10.1108/03074800810921322

Keywords

academic libraries, assessment, user satisfaction

Disciplines

Library and Information Science | Social and Behavioral Sciences

Abstract

Purpose – The purpose of this paper is to share the experience of using the LibQUAL+™ library assessment suite in a statewide library consortium. Design/methodology/approach – The paper provides anecdotal information about one consortium’s experience implementing the LibQUAL+™ survey. It provides a description of the survey and a narrative of the Keystone Library Network’s experience, and includes other information from published literature regarding the survey’s implementation in other libraries and library consortia when relevant. Findings – Implementing a library service quality survey as a consortium has benefits, but also provides challenges. Consortium-wide planning, training, coordination, survey promotion, and intra-consortium communication are important. Practical implications – Consortia considering performing a library assessment will want to consider the challenges and considerations mentioned. Originality/value – This paper provides information about, and suggestions for, implementing the survey in a consortium, differing from the existing body of literature that tends to focus on the instrument itself or on interpreting outcomes.


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