Title

Review: Friginal (2009) ‘The Language of Outsourced Call Centers: A Corpus-based Study of Cross-Cultural Interaction’. Amsterdam: John Benjamins

Publication Title

Corpora

Publication Date

5-2010

Document Type

Book Review

DOI

10.3366/cor.2010.0005

Keywords

call centers, customer service, business process outsourcing, English for occupation purposes

Disciplines

Business and Corporate Communications | Modern Languages

Abstract

This article reviews The Language of Outsourced Call Centers: A Corpus-based Study of Cross-Cultural Interaction by Eric Friginal.

Publisher

Edinburgh University Press

Publisher Location

Edinburgh, Scotland


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