Title

Job Stress Among Casino Hotel Chefs in a Top-Tier Tourism City

Publication Title

Journal of Hospitality Marketing & Management

Publication Date

2011

Document Type

Article

DOI

10.1080/19368623.2011.570642

Keywords

Job stress, demographic characteristics, casino hotel chefs, coping strategies, health status, top-tier tourism city, professional support

Disciplines

Business | Gaming and Casino Operations Management | Hospitality Administration and Management

Abstract

The degree of job stress experienced by casino hotel chefs was investigated through a total of 152 surveys from 25 randomly selected hotels in a top-tier tourism city. Overall, these chefs experienced a moderately high level of job stress, with human resources identified as the most stressful item and work–family conflicts as the most stressful factor. Chefs who worked for 5–10 years, 60 hours per week, in the production kitchen, during the night swing shifts, and had a bachelor's degree experienced the highest stress level. Increased human resource training and professional support are encouraged in the chef department to alleviate stress and to elevate job satisfaction among casino hotel chefs.

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