Job Stress Among Casino Hotel Chefs in a Top-Tier Tourism City
Journal of Hospitality Marketing & Management
Job stress, demographic characteristics, casino hotel chefs, coping strategies, health status, top-tier tourism city, professional support
Business | Gaming and Casino Operations Management | Hospitality Administration and Management
The degree of job stress experienced by casino hotel chefs was investigated through a total of 152 surveys from 25 randomly selected hotels in a top-tier tourism city. Overall, these chefs experienced a moderately high level of job stress, with human resources identified as the most stressful item and work–family conflicts as the most stressful factor. Chefs who worked for 5–10 years, 60 hours per week, in the production kitchen, during the night swing shifts, and had a bachelor's degree experienced the highest stress level. Increased human resource training and professional support are encouraged in the chef department to alleviate stress and to elevate job satisfaction among casino hotel chefs.
Chuang, Ning Kuang and Lei, Simon A. (2011). Job Stress Among Casino Hotel Chefs in a Top-Tier Tourism City. Journal of Hospitality Marketing & Management 20(5), 551-574. doi: 10.1080/19368623.2011.570642 Retrieved from http://digitalcommons.kent.edu/flapubs/37